This translation is provided for convenience. For Users in Brazil, the Portuguese version prevails in case of any discrepancy (Terms of Service, Section 17.6).
TRACKNANA ACCOUNT AND DATA DELETION
Version: 1.0
Last updated: November 6, 2026
Contact: [email protected] | Legal and privacy channel: [email protected]
This page explains how to delete your Tracknana Account, or only part of your data, and what happens to each type of information. You do not need to install the app to make a request: You can also do it on the web or by email.
Account deletion is immediate and cannot be undone. Before deleting, export to CSV any leads, sales and customers You want to keep.
1 | HOW TO DELETE YOUR ACCOUNT
1.1 | In the app
- Open the More tab and tap Security.
- Under Danger zone, tap Delete Account.
- Confirm with your password and, if two-factor authentication is on, with the 6-digit code.
1.2 | On the web
- Sign in at app.tracknana.com.
- Open My Account and select Delete Account.
- Confirm with your password and, if two-factor authentication is on, with the 6-digit code.
1.3 | By email, if You cannot sign in
- Write to [email protected], preferably from your registered email, asking for your Account to be deleted.
- If the request comes from another address, we will send a confirmation to your registered email.
- Before acting, we will ask You to confirm, because deletion is irreversible. We reply within 15 days.
Active subscription. You do not need to cancel first: we request the cancellation automatically when the Account is deleted.
2 | WHAT IS DELETED
Deletion removes the following from our active systems:
- Username, email, hashed password and communication preferences
- Two-factor authentication secret and recovery codes
- Leads, sales and customer profiles
- Pixel events associated with your Account
- Webhook settings, UTM parameters and link history
- Metrics, monitored campaigns, alert rules and Dashboards
- Integration tokens. We ask Google, Meta and TikTok to revoke the authorizations; if one is not confirmed, it may remain visible in that platform's panel until You remove it. For Microsoft Clarity, the token is erased and You must revoke it yourself in the project
- Device tokens and notifications
- Technical records linked to the Account
3 | WHAT IS KEPT, AND FOR HOW LONG
Some records remain for legal, security or evidence reasons:
| Record | Period | Reason |
|---|---|---|
| Encrypted backups | Up to 180 days | Disaster recovery |
| Audit records, unlinked from the Account | 180 days | Security and exercise of legal rights |
| Access logs (IP, date and time, User-Agent) | 6 months | Legal obligation (Brazilian Internet Civil Framework, art. 15) |
| Financial and tax records | 5 years | Tax obligation |
| Record of acceptance of the documents, with the email in encoded form | 5 years | Proof of which text was accepted and when |
| Support messages and the record of your requests | 5 years from when they were handled | Proof of what was requested and answered |
| Email suppression list, in encoded form | Permanent | So that we do not write again to anyone who opted out |
| Identifier of a subscription pending cancellation, if any | Until the cancellation is confirmed | To avoid charges after deletion |
Details are in Sections 12, 13 and 17 of the Tracknana Privacy Policy.
4 | HOW TO DELETE DATA WITHOUT DELETING YOUR ACCOUNT
While signed in, in the app or at app.tracknana.com, You can delete:
| Data | Where to delete it | What happens |
|---|---|---|
| A buyer | Customers, open the customer and use Erase data | Removes that buyer's purchases, profile and technical webhook records. We keep the email in encoded form for 180 days, to repeat the deletion if a backup is restored. New events from the platform are recorded again |
| A whole Dashboard | Dashboard selector, delete option | Removes the Dashboard and the data linked to it, including sales, leads and customers. The only Dashboard on an Account cannot be deleted here: to remove it, delete the Account |
| A webhook receiver | Webhooks | Removes the receiver's settings |
| A link in the UTM history | UTM Builder | Removes the link from the history |
| An integration | Connections, disconnect option | Unlinks the ad account |
For any other data, write to [email protected]. We reply within 15 days and may ask You to confirm your identity.
Backups are deleted automatically within 180 days, and the other records in Section 3 follow the periods shown there.
5 | IF YOU ARE A LEAD, BUYER OR VISITOR
If your data reached Tracknana because You bought from one of our Users or visited their website, your request should go to that company or professional, who decides about this data. If You cannot identify them, write to [email protected]: we will forward your request within 5 business days.
6 | CONTACT INFORMATION
Controller: Tracknana Software Development Ltda.
Trade name: Tracknana
CNPJ: 66.059.324/0001-03
Headquarters: Mamborê, Paraná, Brazil
General email: [email protected]
Privacy, legal and authorities channel: [email protected]
WhatsApp (support): +55 44 99737-2685
Website: www.tracknana.com
Brazilian National Data Protection Authority (ANPD): gov.br/anpd
Related documents: Privacy Policy · Terms of Service · Data Processing Agreement (DPA) · Cookie Policy